Last updated: April 2025 · Effective: April 1, 2025
These Terms of Service ("Terms") govern your access to and use of the Relynk operational intelligence platform and related services provided by Relynk Inc. ("Relynk", "we", "us", or "our"). By creating an account, accessing the platform, or using any Relynk service, you agree to be bound by these Terms. If you are using our services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. Please read them carefully.
By accessing or using the Relynk platform, you confirm that:
Relynk reserves the right to refuse access to the platform to any individual or organization at its sole discretion. We may update these Terms from time to time. Continued use of the platform after an update constitutes acceptance of the revised Terms. We will notify registered users of material changes by email at least 14 days before they take effect.
To use the Relynk platform, you must create an account by providing accurate, complete, and current information about yourself and your organization. You agree to maintain the accuracy of your account information and update it promptly if any details change. Relynk accounts are for use by authorized personnel of the subscribing organization only.
You are responsible for maintaining the confidentiality of your account login credentials, including your email address and password. You agree to:
You are responsible for all activities that occur under your account, including any actions taken by individuals to whom you have granted access. Relynk is not liable for any loss or damage arising from unauthorized account use that results from your failure to safeguard your credentials.
For organizational accounts, the account administrator bears responsibility for managing user access, ensuring that access rights reflect current employment status and job responsibilities, and revoking access promptly when an individual no longer requires it.
Relynk provides a cloud-based Software-as-a-Service (SaaS) operational intelligence platform designed for industrial manufacturing, energy, and process industries. Our core services include:
Relynk provides monitoring, intelligence, and alerting capabilities only. The platform does not control, modify, or issue commands to any operational technology (OT) system, programmable logic controller (PLC), distributed control system (DCS), or physical equipment. All operational decisions based on Relynk alerts or recommendations require human review and authorization by qualified personnel.
We endeavor to make the Relynk platform available 24 hours a day, 7 days a week. Planned maintenance windows will be communicated via email and in-platform notifications with at least 48 hours notice where possible. Emergency maintenance may be performed without advance notice when necessary to address security vulnerabilities or critical system failures.
Relynk offers multiple subscription plans, as described on our Pricing page at relynk.org/pricing.html. Plan details including included features, data retention periods, number of connected assets, API call limits, and support levels are defined in the applicable plan description and your Order Form or Service Agreement.
Subscription fees are billed in advance on the applicable billing cycle (monthly or annual). All fees are stated in US Dollars and are exclusive of applicable taxes unless otherwise stated. You authorize Relynk to charge your designated payment method for all applicable fees. Payment is due within 30 days of invoice date for invoiced accounts.
Late payments may incur interest at the rate of 1.5% per month (18% annually) or the maximum rate permitted by applicable law, whichever is lower. Relynk reserves the right to suspend access to the platform for accounts with outstanding balances after 15 days written notice.
Relynk may modify subscription fees with at least 60 days written notice. Price changes will take effect at the start of your next billing period following the notice period. If you do not agree to a fee change, you may cancel your subscription before the new pricing takes effect.
Subscription fees paid in advance are generally non-refundable, except as required by applicable law or as expressly stated in a written agreement. Relynk may, at its discretion, issue credits or refunds on a case-by-case basis for significant service disruptions attributable to Relynk's actions or failures.
Where Relynk offers a free trial period, you may use the platform under the applicable trial terms. At the end of the trial period, your account will either convert to a paid subscription (if you have provided billing information) or access will be restricted. You may cancel at any time during a trial period without charge.
You agree to use the Relynk platform only for lawful purposes and in accordance with these Terms. You must not use the platform to:
You agree not to input false, misleading, or fraudulent data into the platform, and not to take any action that could corrupt, damage, or compromise the integrity of operational data stored or processed within the platform.
Given the industrial and safety-critical nature of the environments in which Relynk is used, the following obligations are critical and non-negotiable:
The Relynk platform is a monitoring and intelligence tool. It is designed to assist qualified personnel in identifying potential issues â€" it is not a safety system, safety instrumented system (SIS), or safety PLC. You must not rely on Relynk alerts, anomaly detections, or recommendations as the sole basis for decisions that could affect personnel safety, environmental compliance, equipment integrity, or regulatory compliance.
All alerts and recommendations generated by the platform must be independently evaluated by qualified and competent personnel before any operational action is taken. Relynk expressly disclaims liability for any injury, harm, or damage arising from reliance on platform output without independent expert review.
You agree to ensure that all personnel who access Relynk operational data or act on platform recommendations are appropriately qualified, trained, and authorized to work with industrial equipment and processes in your facility. Access to sensitive operational data should be restricted to personnel with a legitimate need.
The quality and accuracy of insights generated by Relynk depends on the quality of data from your connected sensors and systems. You are responsible for ensuring that connected equipment is properly calibrated, maintained, and configured to transmit accurate data. Relynk is not liable for alerts or recommendations based on faulty sensor data originating from your facility.
You are responsible for notifying Relynk when you make significant changes to your operational environment, equipment configuration, process parameters, or connected systems that may affect the accuracy of baseline models and anomaly detection. Changes not communicated to Relynk may result in false positives, false negatives, or inaccurate analysis.
You are solely responsible for ensuring that your use of the Relynk platform complies with all applicable industry regulations, safety standards, and legal requirements governing your operations, including but not limited to OSHA regulations, EPA requirements, NERC CIP (for energy sector customers), and industry-specific safety standards such as IEC 61511 (functional safety) and ISA/IEC 62443 (industrial cybersecurity).
The Relynk platform, including all software, algorithms, user interfaces, documentation, trademarks, trade dress, and other content created or provided by Relynk, is owned by Relynk Inc. and protected by United States and international intellectual property laws, including copyright, patent, trade secret, and trademark law. Nothing in these Terms grants you any ownership interest in Relynk's intellectual property.
Subject to your compliance with these Terms and payment of applicable fees, Relynk grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Relynk platform for your internal business operations during the term of your subscription.
You retain all ownership rights in your Customer Data, including all industrial operational data, sensor readings, and business information you upload to or generate within the platform. You grant Relynk a limited license to process your Customer Data solely for the purpose of providing the services described in these Terms and your Service Agreement.
If you provide feedback, suggestions, or ideas about the platform, you grant Relynk a non-exclusive, royalty-free, perpetual license to use that feedback for any purpose, including improving the platform, without obligation to you.
You may not: (a) license, sublicense, sell, resell, transfer, or otherwise commercially exploit the platform; (b) create derivative works based on the platform software; (c) reverse engineer or attempt to extract the source code; (d) remove or alter any proprietary notices from the platform; or (e) use Relynk trademarks without prior written consent.
Our collection and use of personal information in connection with these services is governed by our Privacy Policy, available at relynk.org/legal/privacy.html. By using our services, you agree to our Privacy Policy.
For enterprise customers requiring a Data Processing Addendum (DPA) for GDPR compliance or other regulatory requirements, please contact us at hello@relynk.org. We maintain a standard DPA that reflects our processing activities and can be incorporated by reference into your Service Agreement.
Relynk targets platform availability of 99.5% measured monthly (excluding planned maintenance windows). For Professional and Enterprise plan customers, Service Level Agreements (SLAs) with specific uptime commitments and remedies are available and incorporated into the applicable Service Agreement.
Relynk may perform scheduled maintenance that temporarily affects platform availability. We will provide at least 48 hours advance notice via email and in-platform notification for planned maintenance. Maintenance windows are typically scheduled during off-peak hours (2:00â€"6:00 AM US Central Time).
Support is provided according to the level associated with your subscription plan:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL RELYNK, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR EQUIPMENT DAMAGE, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF RELYNK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RELYNK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO RELYNK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100).
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in full. In such jurisdictions, Relynk's liability is limited to the greatest extent permitted by law.
These limitations apply regardless of the legal theory of the claim (contract, tort, strict liability, or otherwise) and regardless of whether Relynk has been advised of the possibility of such damages.
THE RELYNK PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RELYNK EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
RELYNK DOES NOT WARRANT THAT: (A) THE PLATFORM WILL OPERATE UNINTERRUPTED OR ERROR-FREE; (B) ALL DEFECTS WILL BE CORRECTED; (C) THE PLATFORM IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OBTAINED FROM USING THE PLATFORM WILL BE ACCURATE, COMPLETE, OR RELIABLE FOR ANY SPECIFIC INDUSTRIAL PURPOSE OR SAFETY-CRITICAL APPLICATION.
You agree to defend, indemnify, and hold harmless Relynk, its affiliates, licensors, and service providers, and their respective officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
You may cancel your subscription at any time by contacting us at hello@relynk.org or through account settings. Cancellation takes effect at the end of your current billing period. No refund will be issued for the current prepaid period unless required by applicable law or otherwise agreed in your Service Agreement.
Relynk may suspend or terminate your access to the platform immediately upon written notice if:
Upon termination of your subscription: (a) the license granted to you will immediately terminate; (b) you must cease all use of the platform; (c) all amounts owed to Relynk become immediately due and payable; and (d) your Customer Data will be deleted from Relynk systems within 30 days of termination, following which deletion is irreversible. You are advised to export any necessary data before termination.
Sections relating to intellectual property, limitation of liability, indemnification, governing law, and any provisions that by their nature should survive termination will remain in effect after these Terms or your subscription ends.
These Terms and any disputes arising out of or related to them or your use of the Relynk platform are governed by and construed in accordance with the laws of the State of Illinois, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
You irrevocably agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in Cook County, Illinois. You consent to personal jurisdiction in those courts and waive any objection to the laying of venue in such courts.
Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally. The party asserting a dispute will provide written notice to the other party describing the nature of the dispute and the relief sought. The parties will attempt in good faith to resolve the dispute within 30 days of receipt of such notice.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY CLAIMS ARISING UNDER THESE TERMS MUST BE BROUGHT INDIVIDUALLY AND NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
These Terms, together with the Privacy Policy, Cookie Policy, any applicable Order Form or Service Agreement, and any Data Processing Addendum, constitute the entire agreement between you and Relynk regarding the platform and services, and supersede all prior negotiations, representations, warranties, and understandings.
Relynk reserves the right to modify these Terms at any time. Material changes will be communicated by email and posted on our website with at least 14 days notice. Non-material changes take effect immediately upon posting. Your continued use of the platform after the effective date constitutes acceptance of the revised Terms.
Relynk's failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision. If any provision of these Terms is found to be unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.
You may not assign or transfer your rights or obligations under these Terms without Relynk's prior written consent. Relynk may assign these Terms, in whole or in part, in connection with a merger, acquisition, sale of assets, or by operation of law, with notice to you.
Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond that party's reasonable control, including natural disasters, acts of government, labor disputes, internet or network outages, or other force majeure events, provided that the affected party provides prompt notice and uses reasonable efforts to resume performance.
If you have questions about these Terms of Service or wish to contact us regarding your subscription:
Email: hello@relynk.org
Address: Relynk Inc.
180 N Wacker Drive, Suite 1400
Chicago, IL 60606
United States
Phone: +47 22 33 44 55